FAQs

Yes, we do!

We nurture every website of our clients, as our own. We have a proud history of happy clients.

Unfortunately, we don't have a web hosting service at the moment. But, we have connections with some of the trusted partners.

So, if you need quality web hosting for your website, we can recommend our amazing hosting partners.

Of course, you can! Please feel free to switch to any plan at any time based on your preference.

Yes! If you have more than one website, we offer a great discount. You can enjoy our maintenance and support services for multiple sites.

If we fail to deliver service as mentioned in the services page, we offer a full refund within 15 days of purchase. With Blossom Sitecare, you are always safe.

Our WordPress site maintenance plan is for a single website. So, if you have multiple websites, we offer bulk discounts on the existing plans.

Yes, you can! If you’re not satisfied with the results, please feel free to contact our support team at any time for cancellation.

But as long as you need our support, we’re always there for you!

Yes, it does! Your website's performance heavily depends on the hosting it is using.

For instance, if you use a medium-speed web host, your site will run decently. But, if you use a slow server or a slow host that uses outdated resources, your website's performance is compromised. To avoid such a tragedy, we recommend some of our trusted web hosting partners.

Yes, we can!

We clean up malware and restore your site for free. This service applies to both our maintenance plan users and new subscribers. But, your subscription should be of at least six months for this service.

The main focus of our WordPress maintenance service is to refine the technicalities of your website. We provide SEO plans separately.

But, our maintenance plans help to enhance your website’s SEO as well.

As per our service rule, we need access to:

WordPress Admin access:

You can either create or provide us a new admin account of your site. You can also choose to give us your WordPress admin account details, and we can create a new admin user for our use.

Cpanel/hosting access:

We will need Cpanel access to get in touch with your website's database and files. We will create a new user while working on your website to avoid any problems related to passwords. Once we complete our work, you can easily remove the account we used.

Our support service is available from 10 AM to 6 PM NPT, i.e., 4:15 AM to 12:15 PM UTC. We respond to your queries within a few hours or 24 hours.

Yes, we do! But, our SEO service is a separate plan from our WordPress maintenance plan.

You can submit unlimited support requests every month until your monthly plans last. Please send us an email whenever you need help.

In such a case, we can immediately restore your website from our backup. Also, we can check for issues to make sure your site runs smoothly again.

Yes, you can! We can help you with small tasks like editing content, uploading images, adding a logo, or altering the text color, and so on.

Please note that a task is considered small if it takes less than 30 minutes.

We always aim to complete small tasks on the same day you request.

If a task is of high priority, please let us know us at the earliest.

Please feel free to contact us via our contact form. We will get back to you with a quick response.